Frequently Asked Questions
What payment methods are accepted?
KoKo, Gpay, Direct bank transfer, Visa & Mastercard.
How long would my delivery take?
This depends on your address.
For orders placed before 2 pm on Weekdays will dispatch on same day
- Out station – Between 1-3 working days.
Orders placed over the weekend gets dispatched on Monday.
*Due to the enormous amount of orders, timings may fluctuate during a launch.
Our team's sole objective is to deliver your product as quickly as possible to your door.
Can i change or amend my order once it's placed?
Please contact us via phone at +94 70 3000051, to cancel or amend your online order as soon as possible. Order processing typically begins once the purchase is submitted. Therefore, it is not guaranteed that we will be able to accommodate your request.
How do i keep my Calvoro Merch in good condition?
Observe the care label's directions. The bucket symbol will either have dots or digits inside it if the clothing is machine washable. We advise you to spin at a low speed, rinse quickly, and wash inside out at a low temperature. Avoid tumble drying or dry cleaning. Avoid ironing on prints and use a moderate temperature. Leather goods, shoes, and accessories cannot be washed.
Please don't delay to contact us if you are looking for further information. (Contact us button)
how do i track my order?
Our Courier partner is Citypack. You can use your Tracking number to see the progress of your package. https://citypak.lk/
What should i do if i don't receive a confirmation email after purchasing?
Direct Message us at Calvoro Instagram/Facebook page or Call us at +94 70 3000051 and our customer service will get back to you within 24 hours.
